How notifications are sent to subscribers

Summary

Verified subscribers receive transactional notifications for events on pages they subscribed to, filtered by their preferences (frequency, event types, services). Email is primary; SMS is optional when Twilio is configured.

Prerequisites

None — concept article.

Steps

Operators publish incidents, maintenance, or global alerts to status pages.
Looniq notifies verified subscribers on those pages according to each subscriber’s preferences.
Pending subscribers must confirm email (unless Business bypass applies) before receiving updates.
Subscribers can change channels/preferences or unsubscribe from Manage subscription.

[Screenshot: Example incident notification email header (branded)]

Result

You know why someone did or did not receive an update.

How to add subscribers
How to manage or unsubscribe from updates
How to set a custom workspace From address

Sources (for verification)

src/actions/subscribers.ts
src/server/notifications/
README.md → System overview
messages/en.json → public.subscribe