How to resolve an incident
Summary
Section titled “Summary”Resolution is done by posting a timeline update with Phase set to Resolved, not by a separate “resolve” button on incidents.
Who can do this: Owner, Admin, or Editor.
Prerequisites
Section titled “Prerequisites”An open incident. See How to post an incident update.
- Open the incident.
- In New update, set Phase to Resolved.
- Optionally add a Message.
- Confirm Service impact (Resolved sets every service on this post to operational).
- Click Post.
[Screenshot: New update with Phase Resolved selected]
Result
Section titled “Result”The incident is resolved. It moves to past incidents. Service health returns to operational for this incident’s impact (other open incidents or maintenance may still affect services).
Related articles
Section titled “Related articles”Sources (for verification)
Section titled “Sources (for verification)”src/components/admin/incidents/incident-detail-forms.tsxmessages/en.json → admin.timelineEditormessages/en.json → public.lifecycle